Privacy Policy

Who we are

At Umrah Ride Services, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our taxi services, whether through our website, or by phone.

Information We Collect

We collect the following types of information:

  • Personal Information: Name, phone number, email address, home address, and payment information when you register or book a ride.
  • Ride Details: Pickup and drop-off locations, ride history, and preferences.
  • Device Information: IP address, device type, operating system, and other technical data when you use our mobile app or website.
  • Location Data: Real-time GPS location when using our services to track rides and provide accurate pickups and drop-offs.

How We Use Your Information

We use your information to:

  • Provide and manage our taxi services.
  • Process payments and confirm bookings.
  • Improve our services and enhance user experience.
  • Send updates, promotions, and other communications related to our services.
  • Comply with legal obligations and protect the safety of our users and drivers.

Sharing Your Information

We may share your information with:

  • Drivers: To provide them with the necessary details to complete your ride.
  • Third-Party Service Providers: For payment processing, data storage, analytics, and other services essential to our operations.
  • Legal Authorities: If required by law, or to protect our rights, safety, and property, or that of our users and drivers.

Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights

You have the right to:

  • Access and update your personal information.
  • Request the deletion of your personal data, subject to certain legal obligations.
  • Opt-out of marketing communications at any time.

Cookies and Tracking Technologies

Our website and mobile app use cookies and similar tracking technologies to enhance your experience, analyze usage, and provide personalized services. You can manage your cookie preferences through your browser settings.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes through our website.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

📧 booking@umrahrideservices.com
📞 +966 59 907 8686

 

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